Why Do Characters Ask Questions?

On the surface, you may be wondering why I would even ask a question about questions. Characters ask questions because they need an answer from another character in the story. Pretty simple, right?

Not.

Consider when a sales person or teacher asks you a question. By sales person I’m not thinking of those pesky telemarketers that call you in the middle of your dinner. I’m thinking about professional business development people who are tasked with finding new customers and serving existing customers for your company or any company for that matter.

The sales rep needs information to guide you to make the best decision about a purchase for the needs of your business. The sales rep asks a lot of questions about those needs. But if you listen closely to the conversation, there is something else going on. The sales person has to be a good listener and asking a question forces the sales person to listen to you instead of “selling” you.

But it works the other way around. If the sales person tries to tell you or “sell” you on a product, you’ll only half listen. You have better things to think about then listening to some sales rep natter on about a product you’re only half interested in, in the first place. The smart sales rep asks instead of tells. You’ll hear questions like:

• How would it feel to never have to worry about digital security breaches again?
• How would a new digital security breakthrough fit into your network?

Such questions are conversation starters. When a sales rep opens a dialogue, the customer listens and responds. The exchange will be in the form of brief statements and more questions. For the sales person, this dialogue will guide the customer in making an informed choice about their purchase.

BTW, the questions above are the type we ask at FXX Enterprises about our new digital security solution, DVNC, which prevents the kind of security breaches you hear about every day in the news. This, of course, raises another question: Why aren’t more of those big box retailers, restaurant chains, banks and medical offices calling us yet? Learn more by visiting our FXX website by clicking here.

The same thing applies to a teacher or college professor. If your instructor drones on with a lecture for the whole class period, you’re likely to be found among those students snoring away in the back of the room or among the note exchanging lovers. Either way, you’re not going to ace that next exam. But if the teacher asks leading questions, you are more likely to become engaged in the topic leading to that A. (They still give As, don’t they?) 

Let’s bring this Q&A back to writing dialogue in fiction. If people only half listen, then how realistic is it for your characters to have a lovely conversation as though they have nothing else on their minds to distract them? Instead of trading facts and opinions in a nonstop back and forth of data dumping, have your characters raise leading questions that force the other character to respond.

Your characters, like people everywhere, have to focus to answer a question. If a character isn’t focused on the conversation, asking a question will make this obvious and help restore the listener’s focus.

To add realism to your dialogue, have a distracted character not listen. Have the other character call out the non-listening one. While you’re engaged in writing realistic dialogue, avoid long lectures by your character by breaking the information up into a back and forth conversation. (There are exceptions of course, but in general, short and spiffy is better than long and “Oops, I fell asleep. What were we talking about?”)

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